Refund and Returns Policy – Ford Truck Parts Shop
At Ford Truck Parts Shop, we stand behind the quality of our OEM parts and your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
- You may return most unused items within 30 days of delivery.
- Items must be in their original condition, with no signs of installation or damage.
- A return authorization is required before sending any item back. Please contact us at sales@fordtruckpartsshop.com or (484) 702-1102 to request a return.
Refunds
- Once we receive your return, we will inspect it and notify you of the status.
- If the return is approved, we will process your refund to your original payment method within 5–7 business days.
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
Exchanges
- Need to exchange for a different part? Let us know, and we’ll be happy to assist with a fast replacement.
Damaged or Incorrect Items
- If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
- We will arrange for a replacement or full refund at no extra cost.
Non-Returnable Items
- Custom orders or items marked “Final Sale” cannot be returned.
Contact Us
Contact Us
For any return, refund, or exchange questions, reach out to us at:
📧 sales@fordtruckpartsshop.com
📞 (484) 702-1102